Customer Guide
Run Your Booking Operation From One Dashboard
This guide focuses on what your team needs day to day: setup, pricing, bookings, dispatch, communication, and going live.
Updated: February 14, 2026
Quick Start
If you are new, follow this exact order:
- Create your first website in Dashboard > Website setup with business name and slug.
- Add your logo, favicon, and colors in Branding.
- Add your vehicles in Vehicles and set each one to Active when ready.
- Set pricing in Vehicles (base price, distance tiers, and airport fixed rates).
- Add child seats in Settings > Child Seats if needed.
- Configure email sending in Email Settings, then send a test email.
- Configure WhatsApp (optional) and send a test message.
- Open your booking URL from the top bar and place one test booking.
Public Booking Page
Your customers book at /book/your-slug or your custom booking domain.
- The customer flow is 3 steps: Trip, Vehicle, Contact.
- The form supports one-way and return trips, luggage, child seat, and payment method (cash/card).
- New web bookings are created with status New and appear in your Bookings list.
- Confirmation email, WhatsApp admin alert, and calendar sync are triggered as best-effort automations.
Bookings Workflow
- Use Bookings tabs to work by queue: New, Confirmed, and Past.
- Open a booking to view full trip details, extras, and driver assignment.
- From booking details, use Mark Confirmed and Mark Completed as rides progress.
- Use Edit Booking to update customer/trip/pricing fields and optionally re-send confirmation.
- Use New Booking to create rides manually (phone/booked offline).
Pricing Setup
Configure pricing once, then let the quote engine apply it automatically.
- Vehicle base price works as a minimum fare.
- Distance tiers apply different €/km by distance range.
- Fallback price/km is used when no tier applies.
- Airport fixed rates override distance pricing for airport transfer routes.
- Stop tiers can add fixed/variable stop-distance charges on fixed-price airport trips.
- Surge rules apply date-based multipliers (one-time or yearly recurring).
- Child seats add configured seat price.
- Card payment fee is added per trip leg (one-way vs return).
- Final public total is rounded up to €0.25 increments.
Customers
- Customers are auto-created from bookings, or you can add them manually.
- Use customer profiles to view booking history, total spend, and contact details.
- From a customer profile, create a booking with details prefilled.
Drivers And Dispatch
- Add drivers directly (approved immediately), or generate invite links for self-signup.
- Drivers who self-sign up start as Pending and require your approval.
- Assign drivers from the Bookings table or booking detail screen.
- Set commission when assigning; location-based commission can auto-fill if configured.
- Each assignment includes a private ride link where drivers can mark rides completed or report issues.
Website And Branding
- Manage multiple websites in Website and switch the active one from the top bar.
- The top bar booking button opens the public page for the current website.
- In Branding, set logo, favicon, colors, and sender/support email identity.
- In Booking Domain, add your hostname, configure DNS, then click Verify.
Email, WhatsApp, Calendar
- Configure SMTP once, then choose which template is used for booking submitted, booking confirmed, and test email events.
- Use Email Log to monitor queued, sent, failed, and bounced delivery states.
- In WhatsApp, set your admin number, enable alerts, and send a test message.
- If Google Calendar is connected, bookings are synced and updated automatically.
Multi-Website
- Use Copy setup to clone vehicles, rates, locations, child seats, and branding to another website.
- The copy operation replaces setup on the target website for selected sections.
- You must type the target slug to confirm before running copy.
Billing And Account
- In Billing, choose a plan, optional add-ons, and continue to checkout.
- If you already have an active subscription, use Manage subscription to open the billing portal.
- In Settings, update your profile, account email, and password.
Best Practices (Small Things That Matter)
- Keep only sellable vehicles Active. Hidden vehicles are not shown on booking pages.
- Public booking currently shows up to 4 active vehicles, sorted by Sort Order.
- After pricing changes, place one test booking to verify total and notifications.
- Set airport fixed rates for your most frequent airport routes before going live.
- Add location commissions if you dispatch to drivers often.
- After DNS changes for custom domains, wait for propagation and click Verify again.
- Use test email and test WhatsApp before launch day.